FAQ's - Order Process
|What is appntdws.com?||
Appntdws.com is our online wholesale portal for approved retailers to shop our entire line and place orders directly online.
|How do I create an online account?||
Once you enter appntdws.com by using the password provided, you can create an account to gain access to your account dashboard, view order histories and update your shipping address. Please note that only approved buyers will have access to the wholesale website.
|Can I still order by email?||
Yes, we still accept orders by email. Please email email@example.com or your direct contact with your order.
|I'm an online retailer - what are your terms for selling online?||
For approved online stores, the following terms must be carefully reviewed and agreed upon:
1. Customer agrees to sell the goods at MSRP, and sold in original packaging.
2. Items should not be marked down further than 15% of the MSRP.
3. We require that Appointed photography or approved photography is used on our retailers' websites. We provide product photography at the convenience of our retailers and to best portray our products and brand to your customers. All our product and lifestyle photography can be found in our partner assets: www.appntd.com/partnerassets, and available as low-resolution, on a white background and cropped square. Should you require any photography with different specifications, please notify the wholesale team and we will try to accommodate your requests.
Updated: Due to COVID-19 restrictions, Appointed now allows approved retailers to sell Appointed goods online without requiring a signed agreement.
|What is your turnaround?||
Though turnaround varies depending on the season, orders are typically shipped within 5-8 business days after the order is placed, and assuming payment has been received. You will be notified in the case that there are any delays.
|Do you accommodate for time-sensitive orders?||
If you have a time-sensitive order, please notate the in-hand date at checkout, or email firstname.lastname@example.org once you send in the order. We would be happy to consider your request. Please note that though we do our best to update our inventory, our products are subject to unavailability, and we advise giving a week's notice for us to prepare and process the order in time.
|How can I check my order status?||
When you place your order you will receive an order confirmation. To check the ongoing status of your order, please email email@example.com to get an update.
|Will I be notified if an item is on backorder?||
We are constantly updating our inventory and product line. As such, style, colorways and sizes are subject to availability. If a product is not in stock, you will be notified and it will automatically be backordered. Once the product is back in stock, it will be shipped out immediately unless instructed differently. Please note that Appointed will cover the shipping cost of backordered items.
|Can I change my order after it's been processed?||
If you need to make changes to your order after placing it, please email firstname.lastname@example.org.
|What is your cancellation policy?||
All cancellations must be made within 24 hours of placing your order. Returns are accepted on unused and unopened items in their original packaging. Returns and exchanges must be made and postmarked within 5 business days of receiving your order. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Sale items and dates products are final sale. Damaged products from shipping and/or incorrectly shipped products must be reported within 3 days of receipt. Please contact email@example.com to report, including images of the damaged products.