Order Process

What is appntdws.com?
Appntdws.com is our online wholesale portal for approved retailers to shop our entire line and place orders directly online. 


Retailers can add products to their cart and checkout once ready. An order confirmation will be sent out immediately.

How do I create an online account? 
Once you enter appntdws.com by using the password provided, you can create an account to gain access to your account dashboard, view order histories and update your shipping address. Please note that only approved buyers will have access to the wholesale website. 
Can I still order by email?
Yes, we still accept orders by email. Please email wholesale@appntd.com or your direct contact with your order.
I'm an online retailer - what are your terms for selling online?

For approved online stores, the following terms must be carefully reviewed and agreed upon: 

1. Customer agrees to sell the goods at MSRP, and sold in original packaging.

2. Items should not be marked down further than 15% of the MSRP.

3. We require that Appointed photography or approved photography is used on our retailers' websites. We provide product photography at the convenience of our retailers and to best portray our products and brand to your customers.  All our product and lifestyle photography can be found in our partner assets: www.appntd.com/partnerassets, and available as low-resolution, on a white background and cropped square. Should you require any photography with different specifications, please notify the wholesale team and we will try to accommodate your requests. 

Updated: Due to COVID-19 restrictions, Appointed now allows approved retailers to sell Appointed goods online without requiring a signed agreement.

What is your turnaround?
Though turnaround varies depending on the season, orders are typically shipped within 5-8 business days after the order is placed, and assuming payment has been received. You will be notified in the case that there are any delays.
Do you accommodate for time-sensitive orders?
If you have a time-sensitive order, please notate the in-hand date at checkout, or email wholesale@appntd.com once you send in the order. We would be happy to consider your request. Please note that though we do our best to update our inventory, our products are subject to unavailability, and we advise giving a week's notice for us to prepare and process the order in time. 
How can I check my order status?
When you place your order you will receive an order confirmation. To check the ongoing status  of your order, please email wholesale@appntd.com to get an update.
Will I be notified if an item is on backorder?
We are constantly updating our inventory and product line. As such, style, colorways and sizes are subject to availability. If a product is not in stock, you will be notified and it will automatically be backordered. Once the product is back in stock, it will be shipped out immediately unless instructed differently. Please note that Appointed will cover the shipping cost of backordered items. 
Can I change my order after it's been processed? 
If you need to make changes to your order after placing it, please email wholesale@appntd.com. 
What is your cancellation policy?
All cancellations must be made within 24 hours of placing your order. Returns are accepted on unused and unopened items in their original packaging. Returns and exchanges must be made and postmarked within 5 business days of receiving your order. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Sale items and dates products are final sale. Damaged products from shipping and/or incorrectly shipped products must be reported within 3 days of receipt. Please contact wholesale@appntd.com to report, including images of the damaged products.

Product Information

Where can I see MSRP? MSRP of the product can be viewed under ‘the details’ section of the product.
Do you have product photography? Yes. Please find product and lifestyle photography in our partner assets: www.appntd.com/partnerassetsWe require that Appointed photography or approved photography is used on our retailers' websites. We provide product photography at the convenience of our retailers and to best portray our products and brand to your customers.  All product photography found in our partner assets are available as low-resolution, on a white background and cropped square. Should you require any photography with different specifications, please notify the wholesale team and we will try to accommodate your requests. 
What about planner orders? We release two planner collections in a year. Academic Planner orders typically begin in spring and ship in the summer in the order they are received. Other items placed with the planners will ship together, unless specified at checkout. Calendar Year Planners launch in fall.

Shipping & Returns

How is shipping calculated?  Final shipping costs will be added at the time of shipment and included on your final invoice. 
How do orders ship? Domestic orders typically ship via UPS, but please specify in the notes section at checkout if you'd like special shipping or if you'd like to use your shipping account number. For international orders, Appointed covers half the shipping costs for Canadian orders over $400 USD and $750 USD for all other international orders. Appointed is not responsible for any international customs regulations or duties that may apply.
Will I receive a tracking number? You'll receive a shipping confirmation email with tracking information when the order is ready to ship and when we've created a label upon receiving payment. 
Can I ship to multiple stores? Yes. For shipments to different stores, please place separate orders and adjust the address accordingly. 

Payment

Do I need to make payment at check-out? Yes. We require 100% upfront payment upon checkout, unless other payment terms have been previously arranged.
What payments do you accept? We accept Credit Card and PayPal, unless a different payment method is suggested (check, bank wire/transfer, etc.). Orders not paid within 2 weeks will be subject to order cancellation.